Last updated: November 14, 2026
Thank you for shopping with NipponShop!
These Terms of Service, Payment & Shipping Policy govern your use of our website and all purchases made through NipponShop. By placing an order, you agree to the following terms. Please read them carefully before completing your purchase.
All prices are displayed in the currency indicated on our website.
We accept the following payment methods:
Available payment methods may vary depending on the destination country.
Payments made through PayPal are generally processed in Japanese Yen (JPY). PayPal may offer currency conversion to your preferred currency. Please note that PayPal's exchange rate may differ from the exchange rate applied by your bank or card provider.
All payments must be completed before an order can be shipped.
For orders shipped to the United States, applicable import duties and taxes are calculated and displayed separately during checkout and collected at the time of purchase.
For all other destinations, import duties and taxes are not included in the product or shipping prices.
All orders are shipped directly from Japan using Japan Post.
We currently ship to the following regions:
We currently do not ship to Central America, South America, or Africa.
Available shipping methods depend on the destination country, product type, and order size.
Orders are normally processed and shipped within 1–3 business days, excluding weekends and Japanese public holidays.
Depending on the weight or size of an order, items may be shipped in multiple packages. We also reserve the right to split or combine orders into multiple shipments when necessary.
We offer the following international shipping methods through Japan Post, depending on the destination:
AirMail
Express Mail Service (EMS)
Delivery times are estimates only and cannot be guaranteed. Actual delivery times depend on the destination country, customs clearance, postal services, and other circumstances.
Available shipping options and the final shipping costs are displayed during checkout.
Shipping costs are calculated based on the destination country, selected shipping method, and package weight or size.
If tracking is available for your selected shipping method, you will receive a tracking link once your package has been handed over to Japan Post. Please allow some time for tracking information to become available.
Customers are responsible for checking whether ordered products can legally be imported into their country before placing an order.
NipponShop is not responsible for packages delayed, returned, seized or destroyed by customs authorities due to import restrictions or unpaid charges.
If a package is refused or abandoned due to unpaid customs fees, seized or destroyed by customs authorities due to import restrictions, no refund will be issued.
United States
For orders shipped to the United States, applicable import duties and taxes are calculated and displayed as a separate charge during checkout.
These charges are collected at the time of purchase. Shipments to the United States are sent on a Delivered Duty Paid (DDP) basis.
All Other Countries
For all other destinations, customers are responsible for any applicable:
Please carefully review your order before completing your purchase.
Once an order has been handed over to the shipping carrier, cancellation is no longer possible.
We make every effort to ship products in good condition and with the longest available shelf life.
Please note:
Customers are responsible for reviewing product ingredients and allergen information before consuming any product.
We cannot guarantee that products are completely free from traces of allergens or cross-contamination.
Customers with food allergies or dietary restrictions should carefully evaluate product information before consuming or refrain from placing an order at all.
All orders are considered final once shipped. We generally do not accept cancellations, returns, or exchanges.
Food Products
Food products cannot be returned for reasons such as change of mind or ordering the wrong item, except where the product is defective or incorrect.
Non-Food Products
Returns of non-food products are generally not accepted. If a return or reshipment is agreed upon, the associated return shipping or reshipping costs may be the customer's responsibility.
Original outbound shipping costs, import duties, taxes, and any other charges already incurred or paid on behalf of the customer are non-refundable.
Incorrect, Defective or Damaged Products
If you receive an incorrect, defective, or damaged product, please contact us within 48 hours of delivery and provide clear photographs of the affected product and packaging.
We will review each case individually and offer an appropriate solution where applicable..
Incorrect Address or Failed Delivery
Customers are responsible for providing a correct and complete shipping address.
If a package is returned to us due to an incorrect address, unsuccessful delivery, or refusal to accept the package, additional shipping costs will apply for reshipment.
If no reshipment is arranged within 30 days after the package has been returned to us, we reserve the right to dispose of it without a refund.
Lost Packages
If your package appears to be lost, please contact us so that we can investigate the matter with Japan Post.
Replacement or compensation will only be considered after the loss has been confirmed by the postal service.
Investigations may take several weeks or longer, depending on the destination country.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs showing the damage to the package and its contents.
We will review the case and determine an appropriate solution.
Delivery times are estimates only and cannot be guaranteed.
Delays may occur due to:
NipponShop is not responsible for delays caused by circumstances beyond our reasonable control.
To the extent permitted by applicable law, NipponShop shall not be liable for indirect or consequential damages arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
These Terms of Service and purchases made through NipponShop are governed by the laws of Japan.
Any disputes arising from purchases or the use of this website shall be subject to the jurisdiction of the competent courts in Japan.
If you have any questions regarding these Terms of Service, payment methods, shipping, or your order, please contact us:
https://www.nipponshop.net/contact
NipponShop
Niigatamachi
954-0006 Mitsuke
JAPAN