We ship all items direct from Japan.
We ship to almost every country in the world with some limitations. If you can't find your country in the list during checkout please contact us. We will check if we can ship to your country and usually reply within 24h.
We send all orders by air and with parcel number so that parcels can be traced online.
Shipping cost are already included in our product prices.
There is a small fee for handling which will be displayed in the shopping cart, but no additional charges for shipping.
It depends on the destination country, but most of our parcels arrive about 10 days after the parcel was handed over to Japanese Post Service. In case of our monthly snack packages, box snacks or magazines it usually takes about 15 days.
Due to different circumstances, which we cannot control and have no influence over, the shipping time might be longer. These circumstances can be delays during custom clearance or delivery as well as busy seasons for post services like Christmas.
Parcels from foreign countries are usually always checked by the customs of the recipient's country. If there are any duties or taxes to pay for your order depends on the quantity and/or items you have ordered. If duties or taxes apply for your parcel they have to be paid by your own at the local customs or might be collected at your front door by your postman.
For further details please contact you local customs.
You should have received an email with a link redirecting you to the tracing site of your parcel so you can check where it is. If you did not receive such an email, please check your spam folder. You can also see the tracking number and trace the parcel in your account or, if you don't have an account, by using the "Guest tracking" link at the bottom of the page.
Please note, that we cannot give you any other information about your parcel as the one you can see on the track and trace website.
Depending on quantity or weight of your order we divide it into two or more separate parcels. Even though we send them all together at the same day they might be delivered on different days. Usually the other parcels will arrive in the following days.
For more details check the online tracing website. You should have received a tracking email for each parcel.