Shipping

  • We ship direct from Japan.
  • Shipment will be done as registered mail through Japanese Post Service.
  • You'll get the shipping code to track your parcel after the shipment has left our warehouse.

Standard Shipping:

  • We use Japan Post Service for all shipments and all parcels will be sent by registered mail.
  • Shipping cost are JPY 850 per order
  • It usually takes 5 to 14 days until the goods arrive depending on the country.

For the standard shipping you have the choice between Eco packing and Original packing.

Eco packing means that we will use a packing that has already been used for something else.
We only use packing material which is in a good condition so that your order is well protected.
Eco packing reduces waste and also saves money.

Original packing means that we will use an original packing provided from the Japanese Post
or, if not possible because of the size, a brand new non-branded packaging.
For this option we will charge JPY 200 for packing material.



Express Mail Service:

Express Mail Service available on request.



Troubles or delays

We will ship all goods as soon as possible to the address you stated, but once the parcel has left our warehouse we have no control over it any more.
The duration of delivery relates to the process speed of transporter and custom clearance.

Deliveries to EU will usually take about 5 to 14 days, but depending on various issues (like Christmas for example) it can take even longer.

With the provided tracking number you can easily check where your parcel is. Please not that the data can sometimes be not up to date.

If your order haven't arrived after 3 weeks and the online tracking doesn't give you a clear result about where your parcel is you can contact us and we will help you to get closer details.

A short extract of our shipping history

  • Lost parcels since opening (2013): 0
  • Returned parcels: below 0,1%
    (The most reason for returns, in 7 of 10 cases, is that the recipient haven't seen the notification card if he wasn't at home at the first delivery)