All about shipping

  • We ship direct from Japan.

  • Parcels¬†are sent by AirMail through Japanese Post Service.

  • Tracking code or parcel insurance are optional available depending or the country of destination.

  • If you have chosen a shipping method with tracking or insurance, you will get an email with the parcel number for tracking as soon as the parcel has been packed and registered to the postal system.

  • Depending on the destination country shipping will usually take about 5 to 14 days if nothing different is stated during checkout.

Frequently Asked Questions about Shipping

From where do you ship?

We ship all items direct from Japan.

Do you ship to my country?

We ship to almost every country in the world with some limitations. If you can't find your country in the list during checkout please contact us. We will check if we can ship to your country and usually reply within 24h.

How do you ship?

We send all orders by air mail.

How much does shipping cost?

Shipping cost will be displayed in the shopping cart as well as on the check out page.
Depending on the destination country, you might choose between different shipping options.

How long does it take for the order to arrive?

It depends on the destination country, but most of our parcels arrive about 10 days after the parcel was handed over to Japanese Post Service.
Due to different circumstances, which we cannot control and have no influence over, the shipping time might be longer. These circumstances can be delays during custom clearance or delivery as well as busy seasons for post services like Christmas.

What's about customs?

Parcels from foreign countries are usually always checked by the customs of the recipient's country. If there are any duties or taxes to pay for your order depends on the quantity and/or items you have ordered. If duties or taxes apply for your parcel they have to be paid by your own at the local customs or might be collected at your front door by your postman.
For further details please contact you local customs.

Where is my order?

If you have chosen a shipping method with tracking, you should have received an email with a link redirecting you to the tracing site of your parcel so you can check where it is. You can also see the tracking link in your account or, if you don't have an account, by using the "Guest tracking" link at the bottom of the page.
Please note, that we cannot give you any other information about your parcel as the one you can see on the track and trace website.
If your shipping method does not include tracking, we are not able to locate your parcel and cannot give you any status information.

I only received part of my order. Where is the rest?

Depending on quantity or weight of your order we divide it into two or more separate parcels. Even though we send them all together at the same day they might be delivered on different days. Usually the other parcels will arrive in the following days.
For more details check the online tracing website. You should have received a tracking email for each parcel.



Another question?

Not found an answer? Don't worry, feel free to ask us. We will reply as soon as pssible.

Please do not use this form for inquiries about your order. For inquiries about your order use the contact form in your account by selecting the specific order, the guest tracking or the general contact form "Contact us"