All about shipping

  • We ship direct from Japan.

  • Parcels will be sent with parcel number through Japanese Post Service. A parcel insurance is optionally available.

  • You'll get the parcel number to track your parcel after it has left our warehouse.

  • Shipping cost are already included in our prices.
    To cover our cost for packaging, transaction fees of payment processors, labour, etc. we charge a basic handling fee of JPY 1,300 per order. This fee will be automatically displayed as "Handling" in the shopping cart, already converted into your chosen currency (e.g. GBP).

  • The cost of the optional parcel insurance is calculated based the order amount and will be added automatically to the handling fee if you choose.

  • Depending on the destination country shipping will usually take about 5 to 14 days if nothing different is stated during checkout.

Frequently Asked Questions about Shipping

From where do you ship?

We ship all items direct from Japan.

Do you ship to my country?

We ship to almost every country in the world with some limitations. If you can't find your country in the list during checkout please contact us. We will check if we can ship to your country and usually reply within 24h.

How do you ship?

We send all orders by air and with parcel number so that parcels can be traced online.
If you wish to insure your parcel you can choose the insurance option (if available) during checkout.

How much does shipping cost?

Shipping cost are already included in our product prices.
There is a small fee for handling which will be displayed in the shopping cart, but no additional charges for shipping.

How long does it take for the order to arrive?

It depends on the destination country, but most of our parcels arrive about 10 days after the parcel was handed over to Japanese Post Service.
Due to different circumstances, which we cannot control and have no influence over, the shipping time might be longer. These circumstances can be delays during custom clearance or delivery as well as busy seasons for post services like Christmas.

What's about customs?

Parcels from foreign countries are usually always checked by the customs of the recipient's country. If there are any duties or taxes to pay for your order depends on the quantity and/or items you have ordered. If duties or taxes apply for your parcel they have to be paid by your own at the local customs or might be collected at your front door by your postman.
For further details please contact you local customs.

Where is my order?

You should have received an email with a link redirecting you to the tracing site of your parcel so you can check where it is. If you did not receive such an email, please check your spam folder. You can also see the tracking number and trace the parcel in your account or, if you don't have an account, by using the "Guest tracking" link at the bottom of the page.
Please note, that we cannot give you any other information about your parcel as the one you can see on the track and trace website.

I only received part of my order. Where is the rest?

Depending on quantity or weight of your order we divide it into two or more separate parcels. Even though we send them all together at the same day they might be delivered on different days. Usually the other parcels will arrive in the following days.
For more details check the online tracing website. You should have received a tracking email for each parcel.

Another question?

Not found an answer? Don't worry, feel free to ask us. We will reply as soon as pssible.

Please do not use this form for inquiries about your order. For inquiries about your order use the contact form in your account by selecting the specific order, the guest tracking or the general contact form "Contact us"