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Frequently Asked Questions
Items for Sale
Is there an ingredients list in English?
All items are produced for the Japanese market and therefore only contain information written in Japanese.
If you are not sure about the ingredients because of allergies or other issues we recommend not buying such items.
Is there an English instruction available?
All items are produced for the Japanese market. Thus all instructions are only written in Japanese, but most items include easy to understand pictographs so that you can use it without understanding Japanese.
In case of DIY sets and a lot of other things you will find dozens of tutorials on the internet like on YouTube.
What's the shelf life of the products?
All products have different shelf life. Although the average shelf life is 6 month or longer from the day of manufacturing, in case of more "fresh" products such as potato snacks, Senbei, etc. the average shelf life is only 3 or 4 months. For Wagashi, Mochi, Daifuku, etc. the shelf life is again a bit shorter and usually around 2 months. If an item has a shelf life shorter than one month, NipponShop will not ship it.
Pricing & Payment
Why do prices sometimes change?
All our prices are in Japanese Yen (JPY). In addition, we display our prices in various currencies to make it easier for our customers to know the cost of an item without calculating the prices from Yen to his local currency.
The exchange rates are regularly updated which might cause different prices from one visit to the other.
How can I pay?
You can pay with your credit or debit card (we accept all major cards) or you can pay with PayPal.
Are my card data secure?
When you pay with your credit or debit card, all data will be proceeded directly to our payment service provider Stripe by using SSL. Stripe will processing your payment and neither we nor third parties will get in touch with your card details.
Why are the prices on the PayPal checkout displayed in JPY?
Our original prices are in Japanese Yen (JPY). When you use PayPal for checkout we can, unfortunately, only accept payments in JPY.
When you log in to your PayPal account you will be able to choose if the payment should be done in JPY or in your local currency but be aware that the exchange rate from PayPal may differ from ours so that the price you have to pay in your local currency can be higher than shown in our shop.
Delivery & Shipping
From where do you ship?
We ship all items direct from Japan.
Do you ship to my country?
We ship to almost every country in the world with some limitations. If you can't find your country in the list during checkout please contact us. We will check if we can ship to your country and usually reply within 24h.
How do you ship?
We send all orders by air mail.
How much does shipping cost?
Shipping cost will be displayed in the shopping cart as well as on the check out page.
Depending on the destination country, you might choose between different shipping options.
How long does it take for the order to arrive?
It depends on the destination country, but most of our parcels arrive about 10 days after the parcel was handed over to Japanese Post Service.
Due to different circumstances, which we cannot control and have no influence over, the shipping time might be longer. These circumstances can be delays during custom clearance or delivery as well as busy seasons for post services like Christmas.
What's about customs?
Parcels from foreign countries are usually always checked by the customs of the recipient's country. If there are any duties or taxes to pay for your order depends on the quantity and/or items you have ordered. If duties or taxes apply for your parcel they have to be paid by your own at the local customs or might be collected at your front door by your postman.
For further details please contact you local customs.
Where is my order?
If you have chosen a shipping method with tracking, you should have received an email with a link redirecting you to the tracing site of your parcel so you can check where it is. You can also see the tracking link in your account or, if you don't have an account, by using the "Guest tracking" link at the bottom of the page.
Please note, that we cannot give you any other information about your parcel as the one you can see on the track and trace website.
If your shipping method does not include tracking, we are not able to locate your parcel and cannot give you any status information.
I want to track my order by using "Guest tracking" and get an error message.
The guest tracking is not active if you have an account on our website. Please sign in and check your order in your account.
I only received part of my order. Where is the rest?
Depending on quantity or weight of your order we divide it into two or more separate parcels. Even though we send them all together at the same day they might be delivered on different days. Usually the other parcels will arrive in the following days.
For more details check the online tracing website. You should have received a tracking email for each parcel.
Emails & Notifications
I placed an order but didn't receive an email or any notification about the order status.
We use automatic generated emails for updating the status of your order. These automatic generated emails can sometimes be marked as spam or junk by your email program. Please check your spam folder for emails from NipponShop.
Another reason for not receiving an email might be a spelling error in your email address. Please check your email address in your customer area or contact us directly.
I created an account after I placed an order but can't see the order in my account.
It takes some time until the database is updated and your order will appear in your account. If your order still not appears in your account after 24h, please drop us a note and we will take a look at it and link our order to your account.
I contacted you, but didn't receive an answer.
We try to answer the instant we receive an email and usually reply within 24h. If you haven't got any notification from us after 24h please see in your spam or junk folder for an email from NipponShop. If you still can't find any notification please do not hesitate to contact us again. There might went something wrong with your first request (spelling mistake or technical problem)