Frequently Asked Questions

Items for Sale

Is there an ingredients list in English?

All items are produced for the Japanese market and therefore only contain information written in Japanese.
If you are not sure about the ingredients because of allergies or other issues we recommend not buying such items.

Is there an English instruction available?

All items are produced for the Japanese market. Thus all instructions are only written in Japanese, but most items include easy to understand pictographs so that you can use it without understanding Japanese.
In case of DIY sets and a lot of other things you will find dozens of tutorials on the internet like on YouTube.

Pricing & Payment

Why do prices change frequently?

All our prices are in Japanese Yen (JPY). In addition, we display our prices in various currencies to make it easier for our customers to know the cost of an item without calculating the prices from Yen to his local currency.
The exchange rates are regularly updated which might cause different prices from one visit to the other.

How can I pay?

You can pay by credit card or with PayPal.

Are my credit card data secured?

When you pay with your credit card, all data will be proceeded directly to our payment service provider Stripe by using SSL. Stripe will processing your payment and neither we nor third parties will get in touch with your credit card details.

Why are the prices on the PayPal checkout displayed in JPY?

Our original prices are in Japanese Yen (JPY). When you use PayPal for checkout we can, unfortunately, only accept payments in JPY.
When you log in to your PayPal account you will be able to choose if the payment should be done in JPY or in your local currency but be aware that the exchange rate from PayPal may differ from ours so that the price you have to pay in your local currency can be higher than shown in our shop.

Delivery & Shipping

From where do you ship?

We ship all items direct from Japan.

How do you ship?

We ship all parcels by airmail and only registered so that parcels can be traced online.

I didn't receive an email about the order status.

We use automatic emails for updating the status of your order. These automatic emails can sometimes be marked as spam by your email program. Please check your spam folder.
Another reason might be a spelling error in your email address. Please check your email address in your customer area or contact us  directly.

How long does it take for the order to arrive?

If you chose Air Mail it usually takes about 10 days, from the day the parcel was handed to the forwarder, until it arrives. In case of our monthly snack packages or orders which are sent by Economy Air Mail it might take about 3 weeks.
Due to different circumstances which we cannot control and have no influence over, the shipping time might be longer. These circumstances can be a busy season like Christmas where thousands of parcel are sent or delays during custom clearance or delivery.

What's about customs?

Parcels from foreign countries are usually always checked by the customs of the recipient's country. If there are any duties or taxes to pay for your order depends on the quantity and/or items you have ordered. If duties or taxes apply for your parcel they have to be paid by your own at the local customs or might be collected at your front door by your postman.
For further details please contact you local customs.

Where is my order?

You should have received an email with a link redirecting you to the tracing site of your parcel so you can check where it is. If you did not receive such an email, please check your spam folder or login to your account.
Please note, that we cannot give you any other information about your parcel as the one you can see on the track and trace website.

I only received part of my order. Where is the rest?

Depending on the quantity of your order we have to divide it into two or more separate parcels. Even though we send them all together at the same day they might be delivered on different days. Usually the other parcels will arrive in the following days.
For more details check the online tracing website. You should have received a tracking email for each parcel.