Information about order and shipping due to Covid-19

Countries we are currently unable to serve

Unfortunately we are not able to ship to following counties due to temporarily suspended acceptance of mail items by Japan Post:

  • Australia
  • Greece
  • Ireland
  • Israel
  • Russia

If mail to your country is suspended you will get a notice during checkout. If your country is missing at all, please get in touch with us and we will check if we can ship to your country.

Possibility of delays

Due to the reduced flights between Japan and other countries, shipping may take longer than usual. As we do not have any control about this issue we appreciate your patience in case of longer transit times.

Phone number

In some countries postal procedures have changed and delivery is more complicated and time intensive for the delivery staff. Therefore we recommend to fill in your phone number during checkout so that the local post office or delivery staff can contact you if needed.