Shipping information in times of Russian invasion of Ukraine and Corona

Japan Post has suspended some or even all shipping services to some counties due to the situation in freight capacity and the resulting logistics problems.

If your country is not listed here, there should be no restriction of service.

Green Status: Countries ale to be served as usual again

Blue Status: Countries that can be served by an alternative airmail service

Orange Status: Countries that can only be served by surface mail service

Black Status: Countries with no service

  • United Kingdom
  • United States of America
  • Canada
  • Australia
  • New Zealand
  • France
  • Germany
  • Austria
  • Belgium
  • Netherlands
  • Luxembourg
  • Finland
  • Norway
  • Sweden
  • Switzerland
  • Italy
  • Greece
  • Israel
  • Brazil
  • Ireland
  • Mexico
  • Russia
  • Saudi Arabia
  • UAE
  • Vietnam

If mail to your country is suspended you will get a notice during checkout. If your country is missing at all, please get in touch with us and we will check if we can ship to your country.

Possibility of delays

Due to the reduced flights between Japan and other countries, shipping may take longer than usual. As we do not have any control about this issue we appreciate your patience in case of longer transit times.

Phone number

In some countries postal procedures have changed and delivery is more complicated and time intensive for the delivery staff. Therefore we recommend to fill in your phone number during checkout so that the local post office or delivery staff can contact you if needed.