The following list shows the available carriers with their services and estimated transit times.
Please note that not all carriers are available during checkout depending on country of destination or items in cart.
AirMail with tracking. Transit time between 5 and 14 days*
(Please note that shipping can be split into several boxes due to weight or volume of order)
Express Mail Service (EMS) with tracking and insurance. Transit time between 3 and 5 days*
Carrier for special items. Tracking and/or insurance as well as ETA varies depending on item or destination.
(For details check the item description or contact us)
*Transit time is based on data provided from the postal service as well as our experience from recent shipping, but is neither accurate nor guaranteed. Transit time can be longer due to various circumstances which are out of our control.
You can pay with your credit or debit card (we accept all major cards) or you can pay with PayPal.
When you pay with your credit or debit card, all data will be proceeded directly to our payment service provider Stripe by using SSL. Stripe will processing your payment and neither we nor third parties will get in touch with your card details.
Our original prices are in Japanese Yen (JPY). When you use PayPal for checkout we can, unfortunately, only accept payments in JPY.
When you log in to your PayPal account you will be able to choose if the payment should be done in JPY or in your local currency but be aware that the exchange rate from PayPal may differ from ours so that the price you have to pay in your local currency can be higher than shown in our shop.
We ship all items direct from Japan.
We ship to almost every country in the world with some limitations. If you can't find your country in the list during checkout please contact us. We will check if we can ship to your country and usually reply within 24h.
Shipping cost will be displayed in the shopping cart as well as on the check out page.
Depending on the destination country, you might choose between different shipping options.
It depends on the destination country, but most of our parcels arrive about 10 days after the parcel was handed over to Japanese Post Service.
Due to different circumstances, which we cannot control and have no influence over, the shipping time might be longer. These circumstances can be delays during custom clearance or delivery as well as busy seasons for post services like Christmas.
Parcels from foreign countries are usually always checked by the customs of the recipient's country. If there are any duties or taxes to pay for your order depends on the quantity and/or items you have ordered. If duties or taxes apply for your parcel they have to be paid by your own at the local customs or might be collected at your front door by your postman.
For further details please contact you local customs.
If you have chosen a shipping method with tracking, you should have received an email with a link redirecting you to the tracing site of your parcel so you can check where it is. You can also see the tracking link in your account.
Please note, that we cannot give you any other information about your parcel as the one you can see on the track and trace website.
If your shipping method does not include tracking, we are not able to locate your parcel and cannot give you any status information.
Depending on quantity or weight of your order we divide it into two or more separate parcels. Even though we send them all together at the same day they might be delivered on different days. Usually the other parcels will arrive in the following days.
For more details check the online tracing website. You should have received a tracking email for each parcel.